Freshsales
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Lead management
- Marketing lists
- Basic segmentation
- Behavioral segmentation
- Custom filter views
- Activity timeline
- Follow-up tasks and appointments
- Upcoming task dashboard
- To-do lists
- Custom fields and modules
- Merge and clone records
- Auto-assignment rules
- Auto-enrichment for profiles
- Time-based workflows
- Product catalog
- Visual sales pipeline
- Multiple pipeline management
- Weighted pipeline
- Multiple currencies
- Sales goals
- Sales forecasting
- Sales and deal teams
- Two-way email sync
- Team Inbox
- Sales sequences
- Freddy AI Insights
- Smart Matches
- Answer bot
- Predictive contact scoring
- Lead generation bot
- Next Best Action insights
- Email subscriptions
- Email scheduling
- Email templates
- Email tracking and metrics
- Built-in phone and chat
- Inbound caller ID
- Custom greetings
- Call masking
- Team and external number routing
- Call queues
- Call recording and opt-out
- IVR trees
- Smart escalation
- Holiday and non-business hours routing
- Callback request
- Chat history
- Read receipts
- Canned responses
- Chat assignment rules
- Chat Auto-resolve Rules
- IntelliAssign for incoming chat queries
- FAQ articles
- Chat Auto-resolve Rules
- Smartforms for contact capture
- Website activity tracking
- Custom and curated reports
- Document creation
- Document templates
- Android and iOS mobile apps
- API Access
- Zapier integration
Pricing Info
Pricing Info
Freshsales is available with three paid plans: Growth, Pro, and Enterprise.
Growth – $9/user/month
- Free for up to 3 users
- Activity Home Dashboard
- Basic custom fields
- Profile avatars for contacts and accounts
- Merge records
- Clone records
- Record tags
- Email template tags
- Up to 20 custom workflows
- Visual sales pipeline
- Rotten deals
- Weighted pipeline
- Contextual collaboration with Slack
- In-app notifications
- Email notifications
- Mobile push notifications
- Desktop notifications
- Unlimited file storage
- Recycle bin
- Conversations view, including awaiting response
- Two-way Email Sync
- Team Inbox
- Email forwarding
- Personalized bulk emails
- 5 sales sequences per user
- Email Subscriptions
- Bulk email metrics
- Email scheduling
- Email templates
- Email tracking
- Real-time email alerts
- Number porting
- Call masking
- Ringtone customization
- Forward to phone
- Hold music customization
- Basic wait queues
- Team routing
- External number routing
- Voicemails and voicemail drop
- Call recording
- Business hours
- Basic call queues
- Chat history beyond 30 days
- Read receipts
- Typing indicator
- Canned response
- Custom views for Team Inbox
- Default business hours for chat
- Chat assignment rules
- Conversation labels
- FAQ articles
- Unread email notifications
- Up to 10 Quick Access files
- Offline experience
- Private Notes
- SMS integration
- Facebook Messenger integration
- Predictive Contact Scoring
- Classic Forms
- US, EU, IN, ANZ Data Centers
- User hierarchy
- Curated reports
- Custom reports
- API Access (1000/account/hour)
- Zapier integration
- Google Apps integration
- Gmail add-on
- Google Calendar integration
- Office 365 calendar integration
- Google Contact sync
- Outlook contact sync
- Outlook add-in
- Freshdesk integration
- Marketplace integration
- Automatic call logging for mobile
- Check-in capabilities for meetings and appointments
- Send bulk emails from mobile app
- File uploads
Pro – $39/user/month billed annually or $47/user/month billed monthly
- All Growth features
- Offline events
- Custom sales activities
- Advanced CRM customization
- Up to 50 auto-assignment rules for contacts, accounts, and deals
- Up to 50 custom workflows
- Time-based workflows
- Product catalog
- Multiple sales pipelines
- Sales goals
- Multiple currencies for deals
- Up to 50 sales teams
- 10 sales sequences per user
- Warm transfer for calls
- Bring Your Own Carrier feature
- After Call Work
- Pause call recordings
- IVR/phone trees
- Advanced call queues
- Agent extensions
- Smart escalations
- Non-business hours routing
- SIP connections
- Real-time queue visibility
- Real-time agent activity
- Conference calling
- IntelliAssign capabilities for incoming chat queries
- Up to 25 Quick Access files
- Chat auto-resolve rules
- Chat campaigns
- WhatsApp integration
- Apple Business Chat Integration
- Smart Matches
- Lead Generation Bot
- Answer Bot
- Deal Insights
- Next Best Action insights
- Out-of-office detection
- Smartforms
- Up to 50 custom user roles
- Territory management
- API access (2000/account/hour)
- Offline access to records through mobile app
Enterprise – $69/user/month billed annually or $83/user/month billed monthly
- All Pro features
- Up to 10 custom modules for CRM
- Auto-profile enrichment
- Sales forecasting
- Up to 100 sales teams
- Deal teams
- Audit logs
- Up to 25 sales sequences per user
- Holiday calendar
- Holiday routing
- Call recording opt-out
- Call center agent statuses
- Queue callback (virtual hold)
- Up to 50 Quick Access files
- Commit to Deals insights
- Website activity tracking
- Web application event tracking
- Field-level permissions
- Advanced metrics
- Dedicated account manager
Freshsales’ Growth, Pro and Enterprise plans can also enhance their accounts with the following CPQ add-ons:
- Document creation
- Document types
- Document templates
- Document cloning
- Document sharing
- Document Activity Timeline
- Sync documents with deals
Integrations
Integrations
Freshsales integrates with the following apps:
- Slack
- Zapier
- Google Apps
- Freshdesk
The platform also supports syncing of calendars and contacts from Google Calendar, Office 365, Google contacts, and Outlook contacts.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dyson, Garda World, Flyrobe
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A sales solution that integrates CRM, marketing, and communication features to help sales agents nurture customer relationships and close more deals. AI-powered deal insights also empower agents in hitting performance goals and sales quotas.
Company Email
Contact No.
Company's Address
1250, Bayhill Drive Suite 315
San Bruno, CA 94066
USA
Freshsales Comparisons
Popular Freshsales Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Calendar Management
- Call Center Management
- Campaign Management
- Contact Management
- Customer Portal
- Email Marketing
- Lead Management
- Lead Scoring
- Lead Tracking
- Social Media Integration
Pricing Info
ESSENTIALS PLAN
1 . Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
Product Feature – 4 – Dashboards
-
Analytics Dashboard
4. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
5. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
6. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
PROFESSIONAL PLAN
1 . Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
6. KAI
-
Self-Serve
-
Gen-AI Knowledge Base
-
Ticket Deflection
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
10. Post-Ticket Assignment
-
Auto Ticket Summary
11. Post-Ticket Disposition
-
Auto QA
12. Gen AI – Analytics
-
CX Load Predictions
ENTERPRISE PLAN
1. Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
-
Web Forms
-
Sandbox
-
Internal Chat
6. KAI
-
Self-Serve
-
Gen-AI Knowledge Base
-
Ticket Deflection
-
FAQ Generation
-
Smart FAQ Search
-
Chatbot
-
Email Bot
-
Social Media Bot
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
-
Agent Co-Pilot
9. Post-Ticket Assignment
-
Auto Ticket Summary
10. Post-Ticket Disposition
-
Auto QA
-
Auto Skillset
11. Gen AI – Analytics
-
CX Load Predictions
-
NLQ
Integrations
Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.
CRM Integration
-
Zoho
-
Freshdesk
-
Zendesk
-
Hubspot
-
Jira
-
Salesforce
Call Integration
-
Twilio
-
Exotel
-
Genesys
-
Sr.Knowlarity
-
Ozonetel-Cloudagent
-
Airtel
-
Tata Tele services
-
Ameyo
-
Ubona
Whatsapp Integration
-
Gupshup
-
Meta
-
Twilio
-
360dialog
-
Haptik
-
Yellow
Social Media Integrations
-
Facebook
-
Instagram
-
WhatsApp
-
Linkedin
-
X
-
Youtube
-
Line
-
Play Store
-
App Store
eCommerce & Logistics Integrations
-
Shopify
-
Unicommerce
-
Magento
-
Woocommerce
-
Lazada
-
Shopee
-
Blue Dart
-
Delhivery
-
Square
Payments Integrations
-
Paypal
-
RuPay
-
Razorpay
-
PayTM
-
PhonePe
-
PayU
ERP Integrations
-
Oracle
-
Dynamics 365
-
SAP
-
Plumsoft
-
Google Cloud Platform
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Company Email
Contact No.
Company's Address
Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
Kapture CX Comparisons
Popular Kapture CX Alternatives
Both Freshsales and Kapture CX were evaluated by a group of reliable SaaS experts who conducted a full examination of all crucial elements of each solution. Their final score was calculated by means of unique SmartScore algorithm that calculates an individual partial score to each factor like: main functionalities, customer support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect important to a company so we do our best to pay attention to all sides of a solution before calculating its final rating.
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