|Monthly payment||Annual Subscription|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Great for Customer Support and IT Help Desk Management.
|List of Features|
List of Features
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
The tool integrates with a lot of platforms, including:
|+1 (866) 832-3090||1-917-720-3199|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Verizon, Capgemini, Swarco|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
| 311 California street,|
San Francisco, CA 94104
|English, Dutch, Polish, Turkish, Swedish||English|
|Types of Support|
Types of Support
|Learn more about Freshdesk pricing||Learn more about Helpdesk Pilot pricing|
Page last modified
Both Freshdesk and Helpdesk Pilot were tested by a panel of independent B2B experts who prepared a detailed examination of all crucial aspects of every product. Their total score was calculated with unique SmartScore algorithm which provides a separate partial score to each component such as: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We realize useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a software before giving it a final score.