Compare Freshdesk vs. Helpdesk Pilot

Choosing the right Help Desk Software for your organization is not that easy with so many features, options, and offers to choose from. But, using our review directory will help you to streamline the selection process by reading all crucial services in a single location. As an illustration, you can compare Freshdesk and Helpdesk Pilot for their features and overall scores, namely, 9.8 and 7.2, respectively. Furthermore, you can see which product has superior general user satisfaction rating: 100% (Freshdesk) and 99% (Helpdesk Pilot) to learn which one is better for your organization. Don’t just choose the solution with the cheapest price, but the software that offers the most cost-effective value. Those of you who want to save some time or would like to get a Customer Support Software recommendation from our team may want to take a look at these top choices for this year: Salesforce Essentials, Zendesk, Freshdesk.



Helpdesk Pilot


Freshdesk screenshot Helpdesk Pilot screenshot
Pricing Page

Our Score

Our Score

9.8 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?





Pricing Model

Pricing Model

Monthly payment Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Great for Customer Support and IT Help Desk Management.
Useful Links
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Available Devices

Available Devices

Windows Mobile
Supported Integrations

Supported Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
Phone Number

Phone Number

+1 (866) 832-3090 1-917-720-3199
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Verizon, Capgemini, Swarco
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Company Email

Company Email
Types of Support

Types of Support

Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about Helpdesk Pilot pricing
Software Comparison

Software Comparison

Compare with TRUSTist REVIEWer
Compare with Deskforce
Compare with nanoRep
Compare with Live2Support
Compare with Accelo
Compare with ELEAD1ONE
Compare with RevampCRM
Compare with Convoso
Compare with Qlik Sense
Compare with PhaseWare Tracker
Compare with eStreamDesk Helpdesk
Compare with HubSpot Service Hub
Compare with Freshdesk
Compare with Dimelo By RingCentral
Compare with Alloy Navigator
Compare with MetaCaseDesk
Compare with Cayzu
Compare with LiveAgent
Compare with MightyCall
Compare with Hiver
Popular Alternatives

Popular Alternatives



Page last modified

Both Freshdesk and Helpdesk Pilot were tested by a panel of independent B2B experts who prepared a detailed examination of all crucial aspects of every product. Their total score was calculated with unique SmartScore algorithm which provides a separate partial score to each component such as: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We realize useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a software before giving it a final score.