What is better Freshdesk or Front? When choosing the right Customer Support Software for your company it is suggested that you examine the features, costs, and other essential information concerning the product and vendor. Here, you can check the parallels and distinctions between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Front (overall score at 8.8 and user satisfaction at 90%).
It's also possible to look at their specific modules, like features, plans, pricing, conditions, etc. Similarly, read the terms thoroughly for information on extra charges, like, installation, independent customer service, upgrade fees, storage fees, and others.
We are aware that not all companies have enough time to examine dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
2 agents for 6 months
Ticket Dispatch: Automatically assign tickets to the right agents
Knowledge Base: Create a self-service portal for your customers
Ticket Trend Report: Analyze ticket patterns and improve support
Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
Freshdesk Command Centre – Unified workspace
Ticketing
Customer portal and knowledge base
Freddy AI:
AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
Standard reports and real-time dashboards
Security, routing, SLA:
Role-based access control
SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Omni Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Omni Growth plus
Business hours
Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
Free 14-day trial
Omnichannel helpdesk:
Everything in Freshdesk Omni Pro plus
Skill-based assignment
Freddy AI:
Everything in Freshdesk Omni Pro
AI Insights – Proactive insights, Converstional insights
Analytics:
Everything in Freshdesk Omni Pro plus
Custom object analysis
Self-service:
Everything in Freshdesk Omni Pro plus
Approval workflow
Flexible knowledge base hierarchy
Security, routing, SLA:
Everything in Freshdesk Omni Pro plus
Agent shifts
JWT authentication
Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
Ticketing
Shared inbox
Threads and tasks
Customer portal
Analytics:
OOB analytics and standard reports
Self-service:
Knowledge base
Security, routing, SLA:
Role-based access control
SSO
Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Growth plus
Collaborators
Multilingual help desk
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
Everything in Freshdesk Growth plus
Custom real-time dashboard
Agent availability dashboard
Self-service:
Multilingual translations
Full portal customization
Security, routing, SLA:
Everything in Freshdesk Growth plus
Business hours
Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
Everything in Freshdesk Pro
Freddy AI:
Email AI Agent (First 500 sessions included. $49 per 100 sessions)
AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
No Customer Support Software will be perfect enough to cater to all the needs of a specific team. While key functionalities of Freshdesk and Front are obviously a priority you should also thoroughly analyze the integrations supported by every product. Very often you will already be using other types of SaaS software in your company and it’s always better to go with apps that integrate well with each other. That way you can be certain of a reliable exchange of information between your teams and software used, which can significantly reduce time spent on migrating between one service and the other.
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