|Monthly payment||Monthly payment | Annual Subscription|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
| 311 California street,|
San Francisco, CA 94104
|ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
CRMdesk offers a 14-day free trial and two editions:
Standard Edition: An entry level solution for small businesses
Professional Edition: A complete, turnkey solution for complex businesses
Features of both Editions:
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota|
|Learn more about Freshdesk pricing||Learn more about CRMdesk pricing|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|+1 (866) 832-3090||+1-847-465-3930|
|English, Dutch, Polish, Turkish, Swedish||English|
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You should note that even though both Freshdesk and CRMdesk may offer an excellent set of features each software may be created for a different company size. If you are comparing features you should give some attention to a business type they are aimed at. Certain functionalities might scale up well for huge enterprises but if you run a small or mid-sized business it’s usually more sensible to avoid paying for advanced functionalities that you may never use.