What is better Freshdesk Messaging or Smartsheet? There is a wide range of Collaboration Software products in the market right now. The ideal way to find out which service fits your needs best is to check them side by side. For instance, here you can examine Freshdesk Messaging and Smartsheet for their overall score (9.2 vs. 9.4, respectively) or their user satisfaction rating (96% vs. 99%, respectively).
You can also check their capabilities and pricing conditions along with other helpful facts below. When matching products make sure to analyze their corresponding features and mark their differences to get a clearer picture of both deals. Likewise, keep in mind to check secondary issues such as security, backup, usability, and customer support.
People who want to save some time or could use a Live Chat Software recommendation from our team might want to investigate these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Smartsheet integrates with the following business systems and applications:
Smartsheet for Android
Dropbox
App Guru
AppSheet
Azuqua
Backup Tool
Bitium
Box
Quip
Centrify
Data Tracker
DocuSign
Easy Insight
Egnyte
Evernote
Git Hook
Gmail
Google Apps
Google Calendar
Google Chrome App
Smartsheet Merge for Google Docs
Google Drive
Smartsheet Sync for Google Forms
Google Hangouts
Harvest
iCal Calendar Sync
Smartsheet for iPhone and iPad
Klipfolio, Smartsheet Live Data Connector
MailChimp
Maps
Marketo
Medium
Microsoft Azure AD
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft Power BI
Skype for Business
Office Timeline
Okta
OneLogin
ServiceNow
PingOne
Qlik
Salesforce
Tableau
Tibco Spotfire
Tools4ever
VMware Horizon
Zapier
123ContactForm
Calendar Application
Status View Application
Slemma
CData Drivers
Smartsheet for Jira
Meisterplan
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Behr Pro, Quirky, Colliers International, South Water Signs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An award-winning enterprise SaaS collaboration solution for organizations of all sizes. The platform combines the familiarity and ease of use of spreadsheets with features such as visual timeline management, file sharing, discussion threads, and automated workflows.
Every time you test various Collaboration Software software you shouldn’t simply study their features list and available pricing plans. Pay attention to the fact that the software must be meeting your requirements and company so the more flexible their offer the better. Explore what OSes are supported by Freshdesk Messaging and Smartsheet and be certain you will obtain mobile support for whichever devices you work on in your company. You should also examine which languages and countries are supported, because this could be a deal breaker for many businesses.
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