What is better Freshdesk Messaging or Connecteam? If you want a reliable Communications Software product for your business you should take time to compare different alternatives. It doesn’t have to be challenging, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can see Freshdesk Messaging’s overall score of 9.2 and compare it against Connecteam’s score of 9.0; or Freshdesk Messaging’s user satisfaction level at 96% versus Connecteam’s 97% satisfaction score.
The contrast can help you identify the good and bad points of each software, and choose which one fits you requirements better. Beyond the main features, the solution that’s simple to grasp and use is always the better choice.
At this time, the most popular products in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Connecteam offers various business and enterprise pricing plans for operations, communications, and HR & skills hubs. It also offers a 14-day free trial.
Small Business Plan – $0
Free for up to 10 users, offering basic functionalities
Connecteam effectively integrates with Google applications and offers seamless compatibility with Google Calendar, facilitating streamlined scheduling processes. Additionally, the platform provides integration capabilities with:
QuickBooks Payroll (online + desktop)
Gusto
PayChex
Xero
Zapier
API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Eagle Outfitters, Sodastream, Billabong
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Connecteam is an all-in-one workforce solution with a complete suite of features for scheduling, payroll, productivity tracking, and communications. Through the Connecteam app, managers can put buisiness processes on autopilot to focus on business growtn and keep employees engaged. Mobile-first checklists, forms, and reports also help teams save time and improve productivity.
All the data, details and reviews that we presented in this comparison were taken from official company websites, advertising materials available online, real-life experience from real customers as well as our individual hands-on use of every solution by a professional reviewer. We put a lot of effort to comprehensively examine each app, as a result we not only test it internally, but we also compare our findings with experiences of other people from the B2B community.
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