What is better Freshdesk Messaging or LiveChat? With various features, pricing, details, and more to check, determining the best Customer Support Software for your business is challenging. Nevertheless by working with our system, it is simple to match the features of Freshdesk Messaging and LiveChat together with their general score, respectively as: 9.2 and 9.0 for overall score and 96% and 96% for user satisfaction.
You can also assess them feature by feature check out which application is a better fit for your enterprise. Don’t forget to use a trial version first before opting in for a plan to get a firsthand experience how the software performs in real scenarios.
People who are pressed for time or would like to get a Live Chat Software recommendation from our team might want to examine these top choices for this year: Zendesk, Pipedrive, Vision Helpdesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as crucial as functionalities and customer support quality are pricing options given by Freshdesk Messaging and LiveChat. While pricing should not be the sole factor it’s definitely an important thing to think about. You should expect a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your company grows. Make sure you don’t select plans that have complex functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of every app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and provides you with a practical overview of what it feels like to work with Freshdesk Messaging and LiveChat.
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