What is better Freshdesk Messaging or ScreenConnect? Getting the perfect Collaboration Software product is all about comparing different solutions and figuring out the top program for your specific needs. Our exclusive system gives you a brief look at the general rating of Freshdesk Messaging and ScreenConnect. For overall quality and performance, Freshdesk Messaging scored 9.2, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Freshdesk Messaging earned 96%, while ScreenConnect earned 96%.
Below it's also possible to verify their functions, terms, plans, etc. to determine what software will be more appropriate for your company. One key element to check is whether the app allows you to enable and disable restrictions on various types of users to protect any critical corporate data.
At the moment, the leading solutions in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you pick a software that you believe will work best for your company you shouldn’t only pay attention to what reviewers have to say about it. Very often individual experience with the solution may change, depending on your own goals and needs. This is why in our reviews we also give our User Satisfaction Rating for every solution to give you a quick impression of how actual users of Freshdesk Messaging and ScreenConnect rate their experience with the software. Our system is built around complex analysis of product mentions on other sites, social media and blogs, so you will get a full and reliable overview of what other customers think about every app. In this case Freshdesk Messaging has a total satisfaction rating at 96% while for ScreenConnect 96% of users say they had a positive experience with it.
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