Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Subscribe using keywords and shortcodes
- Sign-up page
- Subscriber management and groups
- Spreadsheet import
- Mass texts
- Two-way SMS conversations
- MMS picture messaging
- Advanced mobile application (Android and iOS)
- Automatic replies
- Forward replies
- Text-in giveaways
- Drip campaign
- Scheduled SMS blasts
- SMS analytics
- SMS promotions (coupons, text-to-win contests)
- SMS surveys
- Message templates
- SMS personalization
Pricing Info
Mobile Text Alerts offers various plans depending on your needs. Its monthly flat fee requires no contracts and no set-up fees.
14-day Trial – $0
- 50 messages
- MMS picture messaging
- Drip campaigns
- 1 free keyword
- Unlimited subscribers
Starter – $24/month (billed annually)
- All features in Trial.
- 1,000 messages/month
- Texts rollover to the following month
- 2 free keywords
Standard – $43/month (billed annually)
- All features in Starter
- 2,000 messages/month
- 3 free keywords
Professional – $79/month (billed annually)
- All features in Standard
- 5,000 messages/month
- 4 free keywords
Plus – $124/month (billed annually)
- All features in Professional
- 10,000 messages/month
- 5 free keywords
Premium – $239/month (billed annually)
- All features in Plus
- 20,000 messages/month
- 6 free keywords
Enterprise – $499/month (billed annually)
- All features in Premium
- 50,000 messages/month
- 7 free keywords
Enterprise Plus – $899/month (billed annually)
- All features in Enterprise
- 100,000 messages/month
- 8 free keywords
The service provider also offers a Custom Plan if you want specific features and packages.
Integrations
Mobile Text Alerts can support over 2,000 integrations using its API. Some of these include:
- Zapier
- Salesforce
- Constant Contact
- Google Calendar
- Mailchimp
- Hubspot
- Slack
- Shopify
- ClickFunnels
- Wordpress
- Facebook Lead Ads
- Infusionsoft
- Calendly
- ActiveCampaign
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Bryan Health, Aisin Seiki
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An affordable and easy business SMS service that lets online enterprises reach customers in seconds. Designed for small and medium-sized businesses, it allows them to communicate with their clients through messaging.
Company Email
Contact No.
Company's Address
Mobile Text Alerts
3224 S 76
Lincoln, NE 68506
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All the data, information and reviews that we shared in this comparison were gathered from official vendor pages, promotional content available online, real-life experience from real clients as well as our individual everyday use of every software by a professional reviewer. We put a lot of effort to thoroughly study every service, therefore we not only analyze it internally, but we also correlate our results with experiences of other users from the B2B community.
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