What is better Freshchat or Sugester? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, Freshchat received 9.2 points, while Sugester earned 7.0 points. Meanwhile, for user satisfaction, Freshchat scored 96%, while Sugester scored 100%.
Specifics of their characteristics, tools, supported platforms, customer service, and more are provided below to help you get a more precise assessment. Don’t forget to purchase only the tools your company needs so you don’t waste resources for tools that you won’t be using.
People who want to save some time or want a Live Chat Software suggestion from our experts might want to examine these top choices for the current year: Zendesk, Vision Helpdesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
If you test different Customer Support Software products you shouldn’t only look at their features list and available pricing packages. Keep in mind the service should be meeting your work processes and business so the more flexible their offer the better. Check which OSes are supported by Freshchat and Sugester and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, because this could be a critical factor for many firms.
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