What is better Freshchat or KANA Express? Getting the proper Customer Support Software product is as easy as contrasting the solid and weaker features and terms offered by Freshchat and KANA Express. Here you can also match their all round scores: 9.2 for Freshchat vs. 6.5 for KANA Express. Or you can look at their general user satisfaction rating, 96% for Freshchat vs. 96% for KANA Express.
We suggest that you put some effort and study their differences and figure out which one is the better alternative for your company. Moreover. bear in mind to factor in your company’s or industry’s special circumstances, for example, a multilingual software for a global team or a mobile app to help you work on the go.
People who don't have much time or need a Live Chat Software recommendation from our experts might want to investigate these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
In the event you continue having second thoughts about which product will perform best for your business it might be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given app is and how extensive is its online presence.For instance, if you look at Freshchat LinkedIn profile you’ll learn that they are followed by 23516 users. In case of KANA Express the number of followers on their LinkedIn page is 5495.
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