What is better Freshchat or Birdeye? If you wish for an efficient Customer Support Software product for your enterprise you need to invest time and examine different options. It doesn’t have to be complex, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product performs. For instance, on this page you can see Freshchat’s overall score of 9.2 and compare it against Birdeye’s score of 9.0; or Freshchat’s user satisfaction level at 96% versus Birdeye’s 97% satisfaction score.
The comparison will allow you to spot the pros and cons of each service, and make up your mind on which one matches your requirements better. On top of the rich features, the software that is easy to understand and use is always the better choice.
If you would like to quickly locate the top Live Chat Software according to our experts we recommend you check out these products: Pipedrive, Zendesk, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
All the data, facts and statistics that we offered in this analysis were collected from official company sites, promotional materials available online, actual experience from real users as well as our personal everyday use of each product by an expert. We put a lot of effort to extensively study each product, as a result we not only examine it ourselves, but we also match our results with views of other members from the B2B community.
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