What is better Freshchat or Zendesk? If you’re having a tough time choosing the right Customer Support Software product for your needs, try to compare the available software and find out which service offers more advantages. For instance, here you can review Freshchat (overall score: 9.2; user rating: 96%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
You can also see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Using a clear table to match their features will significantly boost the likelihood of getting the appropriate product for your company. Pay attention to other factors of the software like intuitiveness, adaptability, scalability, and pricing options.
We did our best to prepare reviews of all popular Live Chat Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as features and user support responsiveness are pricing plans offered by Freshchat and Zendesk. Even though pricing should not be a deciding element it’s definitely a key thing to think about. You should look for a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up every time your team develops. Be sure that you don’t select plans that have advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can usually count on discounts. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a solid overview of what it’s like to work with Freshchat and Zendesk.
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