What is better Freshchat or NICE inContact CXone? Finding the appropriate Customer Support Software product is as easy as evaluating the strong and low functionalities and terms offered by Freshchat and NICE inContact CXone. Here it's also possible to match their total scores: 9.2 for Freshchat vs. 8.8 for NICE inContact CXone. Or you can check their general user satisfaction rating, 96% for Freshchat vs. 91% for NICE inContact CXone.
We suggest that you take some time to examine their differences and figure out which one is the better option for your company. What’s more remember to factor in your company’s or industry’s special situation, such as, a multilingual solution for a global staff or a mobile platform to help you work away from your office.
Users who don't have much time or could use a Live Chat Software suggestion from our team might want to take a look at these top choices for this year: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
If you continue having second thoughts about which solution will perform best for your business it might be a sound idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular every service is and how wide is its online presence. For example Freshchat Twitter profile has currently 665 followers. At the same time NICE inContact CXone Twitter is followed by 8590 users.
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