What is better Freshchat or Engati? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Freshchat attained 9.2 points, while Engati received 8.7 points. Meanwhile, for user satisfaction, Freshchat scored 96%, while Engati scored 95%.
Details about their unique elements, tools, supported platforms, customer support, and more are provided below to give you a more correct comparison. Keep in mind to purchase only the functions your business requires to avoid wasting money for tools that are unnecessary.
At the moment, the leading products in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Engati supports JSON Rest APIs and integrates with the following applications:
Google Calendar
Google Sheets
Freshdesk
Salesforce
Zendesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PwC, Unitel, Herman Miller
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Engati is a platform designed to help businesses build and deploy AI-driven chatbot and live chat across 14 different communication channels quickly with ease.
Company Email
contact@engati.com
Contact No.
Company's Address
Engati
1068, 24th main, HSR layout Bangalore, Karnataka
India
Every time you research different Customer Support Software software you shouldn’t only analyze their features list and offered pricing plans. Keep in mind the app must be adjusted to your requirements and business so the more flexible their offer the better. Learn which OSes are supported by Freshchat and Engati and be certain you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this might be a deal breaker for many companies.
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