Compare CozTel vs. Five9

You have such a huge number of Customer Support Software alternatives in today’s state of that industry that picking the right product can be confusing. On our comparison page, you can easily review the features, pricing conditions, available plans, and more details of Five9 and CozTel. You can also check their score (8.5 for Five9 vs. 8.0 for CozTel) and user satisfaction level (91% for Five9 vs. 100% for CozTel). The scores and ratings offer you a solid idea how these two software products perform. Moreover, check if the software can integrate with your current business apps to promote greater productivity. We know that not all people have enough time to scrutinize a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshcaller, CallTrackingMetrics, Five9.
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CozTel

VS

Five9

VS

CozTel screenshot Five9 screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

91% ?

Price

Price

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
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Available Integrations

Available Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Company Email

Company Email

contact@coztel.com info@five9.com
Popular Clients

Popular Clients

Xerox, Comcast, Citrix, American Bank
Contact Address

Contact Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Contact Phone

Contact Phone

+1-830-431-9037 +1-800-553-8159
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Training
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about CozTel pricing Learn more about Five9 pricing
Features

Features

CozTel FEATURES

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Available Devices

Available Devices

Windows
Android
Web-based
Windows
iPhone/iPad
Mac
Web-based
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cater to all the needs of a specific team. While key functionalities of Five9 and CozTel are important you should also carefully examine the integrations offered by each app. In many cases your team will already be making use of various kinds of B2B software in your company and it’s always wiser to select solutions that integrate well with one another. With that approach you can be certain of a smooth transfer of data between your teams and software used, which can considerably reduce time wasted on migrating between one solution and the next.