What is better Feedbox CEM or LiaCX? Various firms require different types of Customer Experience Management Software. To understand well which service fits your needs, consider assessing various options feature by feature along with their terms and pricing. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Feedbox CEM (8.0) vs. LiaCX (8.6) for general quality and functionality; Feedbox CEM (90%) vs. LiaCX (100%) for user satisfaction rating. Examine their high and weak points and decide which software is a better option for your company. An effective, simple way is to write the advantages and disadvantages of both services side by side and check which software is better.
At the moment, the top services in our Customer Experience Management Software category are: Zendesk, Alchemer, Smartlook.
Feedbox CEM integrates with the following business systems and applications:
Salesforce (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Barberia Capital, Senor Frog's, Superama
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A customer feedback management software designed to help businesses measure and evaluate their customer experience via point-of-impact surveys ore remote questionnaires.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
You shouldn’t expect only a wide range of useful tools and scalable pricing plans from a credible Customer Experience Management Software. Almost as significant as main features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Feedbox CEM or LiaCX, or you run into a problem, or maybe you’ll want to request a specific revision or functionality useful to your company you can count on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to profit from individual training or at least an FAQ you can use.
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