What is better Feedbox CEM or Intercom? It’s easy to our scoring system to help you get a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, Feedbox CEM earned 8.0 points, while Intercom gained 8.9 points. Meanwhile, for user satisfaction, Feedbox CEM scored 90%, while Intercom scored 96%.
Information regarding their unique elements, tools, supported platforms, customer support, etc. are available below to give you a more correct comparison. Remember to choose only the functions your business requires so as not to waste cash for features which are redundant.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software products that you can find out there, but among them these three caught our special attention: Zendesk, Smartlook, Alchemer.
Feedbox CEM integrates with the following business systems and applications:
Salesforce (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Barberia Capital, Senor Frog's, Superama
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A customer feedback management software designed to help businesses measure and evaluate their customer experience via point-of-impact surveys ore remote questionnaires.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
You should pay attention to the fact that even though both Feedbox CEM and Intercom may have an excellent range of features every service might be designed for a different company size. If you are studying different apps you may want to give some attention to a company type they are catering to. Some features may scale up well for big enterprises but if you own a small or mid-sized business it’s usually better to refrain paying for complex features that you may never use.
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