Service Creatio
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Inbox For All Integrations
- Customer Sidebar
- Real-Time, Dynamic Dashboards
- Intelligent Routing
- AI-Powered Ticket Response
- Feedback Management
- SLA Management
- Auto Translate
- Snippets and Templates
- Autoresponder
- Filters
- Labels
- Reporting
- Invoice Generator
- Ticket Assignation
- Live Chat
Pricing Info
Pricing Info
eDesk offers the following basic and enterprise pricing packages:
eDesk Essential – $85/user/month or $69/user/month (Annual Billing)
- Up to three channels
- Up to three users
- Consolidation of tickets from your three channels
- Smart Ticket Allocation
- Single view of customer, product & order details
- Dashboard overview of sales and response performance
- Integrated marketplace SLAs
- Auto-responders
- Snippets & Templates
- Labels & Rules
- Collision detection
- User permissions
- Invoice-generator
- Email support
eDesk Unlimited – $125/user/month or $99/user/month (Annual Billing)
- All eDesk Essential features
- AI-assisted responses
- Chat Widgets
- Feedback Management
- Phone support
eDesk Unlimited+ – $195/user/month or $159/user/month (Annual Billing)
- All eDesk Unlimited features
- API integration
- Auto-translation
- Enterprise Reporting
- 24×7 Agent support
- Dedicated account manager
Integrations
Integrations
eDesk integrates with the following business systems and applications:
- Amazon
- eBay
- Allegro
- Fnac
- Walmart
- Magento
- Shopify
- Bigcommerce
- WooCommerce
- Brightpearl
- Channel Advisor
- Linnworks
- Skubana
- Email Clients
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Simple Tire, DOMU Brands
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive customer help desk that is totally designed and geared for e-commerce.
Company Email
support@edesk.com
Contact No.
Company's Address
xSellco Limited
Two Haddington Buildings
Dublin
Ireland
eDesk Comparisons
Popular eDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 360-Degree Customer View
- Omnichannel Communications
- Contact Center
- Business Process Management
- Case Management
- Problem Management
- Change Management
- Release Management
- Service Catalogue
- Service Level Management
- Configuration Management
- Knowledge Management
Pricing Info
Service Creatio Pricing Plans:
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
- Growth + Service starts from $40/user/month. Provide automation to SMB clients.
- Enterprise + Service starts from $70/user/month. Enable full-scale automation for corporate and enterprise needs.
- Unlimited + Service starts from $100/user/month. Deliver limitless automation for advanced enterprise scenarios.
- All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
Integrations
Service Creatio works well in a seamless integration with the following business systems and applications:
-
Twitter
-
Facebook
-
Gmail
-
Google Contacts
-
Google Calendars
-
Asterisk
-
Avaya Experience Platform
-
Brandwatch
-
LDAP
-
IMAP
-
MS Exchange
-
Google Maps
-
OpenStreetMap
-
MailChimp/Mandrill
-
Mandrill
-
Meta for Business
-
MS Outlook
-
SmartCloud Connect
-
Microsoft Office Applications
-
Pentaho
-
Tableau
-
PBX integration and cloud telephony services
More pre-built add-ons, connectors, and vertical solutions can be found at the Creatio Marketplace: https://marketplace.creatio.com/
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A help-desk software that helps you achieve customer care excellence with inventive and automated features based on industry best practices.
Company Email
info@bpmonline.com
Contact No.
Company's Address
280 Summer St.
Boston, Massachusetts
USA
Service Creatio Comparisons
Popular Service Creatio Alternatives
You should keep in mind that while both eDesk and Service Creatio may have an outstanding set of features every solution could be aimed at a different business size. If you are studying different apps you may want to give some attention to a company type they are catering to. Certain elements could scale up effectively for big enterprises but if you have a small or mid-sized business it’s often more sensible to refrain paying for advanced functionalities that you might never have a chance to use.
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