What is better Device42 or Jira Service Desk? Comparing products to get the best IT Asset Management Software need not be complicated. On our review platform, we enable you to match Device42 and Jira Service Desk and promptly analyze their unique elements. We allow you to examine their uniqe benefits, supported devices, customer support, pricing rates, terms, and many more.
You can even assess their overall score (8.7 for Device42 vs. 9.0 for Jira Service Desk) and overall customer satisfaction level (N/A% for Device42 vs. 96% for Jira Service Desk). Take your time and review your top alternatives and see which one is right for your company. Likewise, you must assess the software company’s business viability; can you count on them and will they still be around a few years from now?
Our experts made sure to prepare reviews of all popular IT Asset Management Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: monday.com, ServiceNow Asset Management, Salesforce Service Cloud.
Device42 offers access to its RESTful API, which developers can utilize for custom programming, whose dedicated documentation they can find on the website. Additionally, Device42 supports integrations with the following:
JIRA
ServiceNow
Cherwell
SAML
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Atlassian, Mercedes-Benz, Verizon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An accurate and automated IT asset management software.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
You don’t want only a broad range of functionalities and flexible pricing from a well-known IT Asset Management Software. Almost as crucial as key features is a trustworthy customer support. You want to ensure that if you have any questions about Device42 or Jira Service Desk, or you struggle with some problems, or perhaps you’ll want to ask for a certain update or functionality beneficial to your team you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.
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