What is better DeskXpand or Jira Service Desk? Comparing products to get the best Help Desk Software need not be tough. On our review platform, you can easily match DeskXpand and Jira Service Desk and quickly analyze their varying features. We allow you to check their capabilities, supported devices, support service, pricing rates, terms, and more.
You can even assess their overall score (8.0 for DeskXpand vs. 9.0 for Jira Service Desk) and overall customer satisfaction level (98% for DeskXpand vs. 96% for Jira Service Desk). Take your time and assess your leading options and see which one is best for your company. Similarly, you have to assess the vendor’s background; can you count on them and will they still be operating in the future?
In the event you would like to quickly identify the best Help Desk Software according to our review team we recommend you try out the following services: Zendesk, Salesforce Service Cloud, Freshdesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Almost as crucial as useful features and customer support quality are pricing plans made available by DeskXpand and Jira Service Desk. Even though price should not be the sole element it’s surely an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your team develops. Make sure you don’t pick packages that include advanced functionalities that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and offers a solid overview of what it’s like to work with DeskXpand and Jira Service Desk.
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