What is better DeskRoll or ScreenConnect? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, DeskRoll earned 7.8 points, while ScreenConnect gained 9.0 points. Meanwhile, for user satisfaction, DeskRoll scored N/A%, while ScreenConnect scored 96%.
Details about their characteristics, tools, supported platforms, customer support, plus more are available below to help you get a more versatile analysis. Don’t forget to choose only the features that you need to avoid wasting resources for features that are unnecessary.
Those of you who want to save some time or would like to get a Remote Support Software suggestion from our team might want to take a look at these top choices for the current year: ScreenConnect, Atera, Zendesk.
The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.
Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on only a broad array of features and scalable pricing packages from a credible Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that when you have any questions about DeskRoll or ScreenConnect, or you face some problems, or perhaps you’ll need to ask for a specific update or functionality useful to your team you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can benefit from personal training or at the very least a knowledge base you can use.
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