What is better DeskRoll or NinjaOne (Formerly NinjaRMM)? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, DeskRoll earned 7.8 points, while NinjaOne (Formerly NinjaRMM) gained 8.6 points. At the same time, for user satisfaction, DeskRoll scored N/A%, while NinjaOne (Formerly NinjaRMM) scored 93%.
Specifics of their features, tools, supported platforms, customer service, and more are provided below to provide you with a more precise analysis. Don’t forget to purchase only the tools your company needs so you don’t waste resources for features which are redundant.
We realize that not all businesses have the time to try out dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Zendesk, Atera.
The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.
Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Both DeskRoll and NinjaOne (Formerly NinjaRMM) were reviewed by a team of independent B2B experts who prepared a thorough analysis of all crucial aspects of every service. Their total score was prepared with unique SmartScore model which gives an individual partial score to each element including: main features, client support, mobile device support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only factor important to a company so we make sure we pay attention to all aspects of a app prior to coming up with its final rating.
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