What is better DeskRoll or NinjaOne (Formerly NinjaRMM)? Various organizations demand different types of Customer Support Software. To understand well which one meets your needs, think of evaluating various options feature by feature an taking into consideration their terms and pricing. Similarly, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: DeskRoll (7.8) vs. NinjaOne (Formerly NinjaRMM) (8.6) for all round quality and functionality; DeskRoll (N/A%) vs. NinjaOne (Formerly NinjaRMM) (93%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better choice for your company. A simple, practical way is to list the pros and cons of both services side by side and find out which solution comes on top.
Our experts made sure to prepare reviews of all popular Remote Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Atera, ScreenConnect, Zendesk.
The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.
Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as essential as functionalities and customer support level are pricing options provided by DeskRoll and NinjaOne (Formerly NinjaRMM). Although price should not be the only element it’s surely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and painlessly scaled up if your team develops. Be sure that you don’t choose packages that have complex features that you won’t find useful and always make an effort to contact with the vendor directly as big companies can often count on more affordable prices. You should also check out a free trial or demo of each solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with DeskRoll and NinjaOne (Formerly NinjaRMM).
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