What is better CustomerSure or ManageEngine ServiceDesk Plus? Reviewing products to find the best Customer Support Software need not be difficult. On our review platform, you can easily match CustomerSure and ManageEngine ServiceDesk Plus and immediately evaluate their unique elements. We allow you to examine their functions, supported devices, support service, costs, terms, and more.
You may also assess their overall score (7.4 for CustomerSure vs. 8.7 for ManageEngine ServiceDesk Plus) and overall customer satisfaction level (N/A% for CustomerSure vs. 100% for ManageEngine ServiceDesk Plus). Spend some time and compare your leading choices and discover which one is best for your company. Similarly, you have to assess the vendor’s credibility; can they be relied upon and will they still be on the market in a few years time?
In case you you want to quickly find the top according to our experts we suggest you take a look at one of these products: .
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
If you test various Customer Support Software solutions you shouldn’t simply analyze their list of features and available pricing plans. Pay attention to the fact that the software should be adjusted to your requirements and business so the more flexible their offer the better. Find our what platforms are supported by CustomerSure and ManageEngine ServiceDesk Plus and make sure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this might be a critical factor for many businesses.
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