What is better CustomerSuccessBox or WalkMe? Various companies require different types of Customer Experience Management Software. To find out which one fits your needs, consider reviewing various alternatives feature by feature along with their terms and prices. Furthermore, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: CustomerSuccessBox (8.6) vs. WalkMe (9.0) for all round quality and performance; CustomerSuccessBox (95%) vs. WalkMe (100%) for user satisfaction rating. Check out their strong and low points and decide which software is a more sensible choice for your company. One simple but effective way is to list the pros and cons of both services side by side and check which app is better.
Our experts made sure to prepare reviews of all popular Customer Experience Management Software services offered on the market, but among them these three caught our special attention: Zendesk, Alchemer, Smartlook.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.
Free Plan (for an unlimited time)
3 Walk-Thrus
Up to 5 Steps Per Walk-Thru
300 Assists Per Month
Basic Online Support
Custom Plan
To get a custom quote for your company, please contact WalkMe directly.
All the data, information and reviews that we shared in this comparison were collected from official vendor websites, marketing materials available online, real-life experience from real clients as well as our personal everyday use of each app by an expert. We pay a lot of attention to comprehensively analyze every service, so we not only examine it internally, but we also compare our findings with views of other people from the SaaS community.
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