What is better WalkMe or NICE inContact CXone? If you wish for a reliable Customer Experience Management Software product for your business you should take time to assess various solutions. It doesn’t have to be complex, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can find WalkMe’s overall score of 9.0 and compare it against NICE inContact CXone’s score of 8.8; or WalkMe’s user satisfaction level at 100% versus NICE inContact CXone’s 91% satisfaction score.
The contrast will help you identify the good and bad points of each service, and make up your mind on which one fits you requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better option.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software products offered on the market, but among them these three deserved our special attention: Smartlook, Zendesk, Alchemer.
WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.
Free Plan (for an unlimited time)
3 Walk-Thrus
Up to 5 Steps Per Walk-Thru
300 Assists Per Month
Basic Online Support
Custom Plan
To get a custom quote for your company, please contact WalkMe directly.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Please pay attention to the fact that while both WalkMe and NICE inContact CXone may provide a top quality array of features every product might be aimed at a different business size. If you are studying different apps you may want to give some attention to a business type they are aimed at. Specific elements might scale up effectively for big enterprises but if you have a small or mid-sized company it’s usually better to avoid paying for complex functionalities that you may never actually use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
