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Compare WalkMe vs xSellco Feedback

What is better WalkMe or xSellco Feedback? Buying the perfect Customer Experience Management Software product is all about cross-checking different solutions and identifying the top application for your specific needs. Our exclusive process will give you an instant look at the general rating of WalkMe and xSellco Feedback. For total quality and performance, WalkMe scored 9.0, while xSellco Feedback scored 9.0. On the other hand, for user satisfaction, WalkMe earned 100%, while xSellco Feedback earned N/A%.

Below it's also possible to look at their functions, terms, plans, etc. to see which program will be more suitable for your situation. An important aspect to assess is if the software can enable and disable limitations on various types of users to secure any sensitive company data.

We realize that not all businesses have the time to test dozens of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Smartlook, Yotpo, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • WalkMe Player
  • WalkMe Editor
  • WalkMe Analytics (Goals & Search History)
  • Walk-Thrus
  • Onboarding
  • ShoutOuts
  • Launchers
  • Shuttles
  • Resources
  • Permalink
  • Surveys
  • Help and Search Integration (Search, Chat, and Desk Integration)
  • Segmentation Center
  • Autoplay
  • Multi-Language Support
  • Automatic Triggers
  • Highlight and Spotlight
  • Design Customization
  • Automatically Adapt to Interface Changes
  • Screen Size Optimization
  • Browser Support
  • User Management
  • SaaS or Self-Hosted Walk-Thrus
  • Security

Pricing Info

WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.

Free Plan (for an unlimited time)

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Custom Plan

To get a custom quote for your company, please contact WalkMe directly.

  • Unlimited Walk-Thru
  • Unlimited Steps Per Walk-Thru
  • Unlimited Assists
  • Multiple Support Options
  • Multiple Domains
  • Full Help Desk Integration
  • Design Flexibility
  • Full Interface Control
  • Advanced API Support
  • Multi-language
  • Self-Hosting Option
  • Analytics
  • SSL Support
  • Segmentation
  • Actively Engage Users
  • Accelerate Proficiency

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PayPal, Mastercard, Adobe

Integrations

WalkMe integrates with the following business systems and applications:

  • Google
  • Bing
  • Desk
  • Zendesk
  • Toonimo
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience.

Company Email

sales@walkme.com

Contact No.

Company's Address

22 4th Street, Floor 14
San Francisco, CA 94103
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automated feedback requests for all web channels
  • Multichannel feedback tool
  • Google Seller ratings for your search results
  • Full compliance with marketplaces’ feedback policies
  • Intelligent targeting of products that sell well
  • Blacklisting customers with negative feedback history
  • Sending feedback requests only to on-time deliveries
  • Integration with Xsellco Helpdesk
  • Intelligent timing of request delivery
  • Customized emails
  • SmartTags and personalized requests
  • A/B testing
  • Follow Up emails
  • Attachments
  • Rewards for returning customers
  • Measuring performance and reporting
  • Star Scores
  • Positive feedback ratings
  • Fast reactions to negative feedback

Pricing Info

xSellco Feedback offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-day trial, and examine its features in advance. Here are the details of each plan:

Basic Plan – $49/month (billed annually)

  • 5,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email

Professional Plan – $99/month (billed annually)

  • 25,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone

Premium Plan – $199/month (billed annually)

  • 60,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone, live chat

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MicksGarage, Suzuki, Shark, Lighting Supply Group

Integrations

xSellco Feedback integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Trustpilot
  • Xsellco Helpdesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

xSellco is another member of the company's sales productivity suite, this one in charge of feedback solicitation for the right product at the right time.

Company Email

support@xsellco.com

Contact No.

Company's Address

280 Madison Avenue #912 - 9th Floor
New York, NY 10016
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Both WalkMe and xSellco Feedback were evaluated by a team of independent SaaS experts who prepared a full study of all core elements of each solution. Their ultimate rating was calculated with unique SmartScore model that calculates an individual partial score to each element like: main functionalities, customer support, mobile device support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a company so we do our best to pay attention to all sides of a app before coming up with its final score.

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