What is better CustomerSuccessBox or Ebsta? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is better for your company. For overall product quality, CustomerSuccessBox earned 8.6 points, while Ebsta earned 8.0 points. Meanwhile, for user satisfaction, CustomerSuccessBox scored 95%, while Ebsta scored 100%.
Specifics of their unique elements, tools, supported platforms, customer support, and more are provided below to help you get a more precise comparison. Don’t forget to purchase only the tools your business requires so as not to waste money for functions that are unnecessary.
Our experts made sure to review all popular Customer Experience Management Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Alchemer, Zendesk, Smartlook.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Ebsta offers two SMB and enterprise pricing plans for you to choose from. Meanwhile, if you want a package that is tailored to the unique needs of your organization or team, please contact the vendor. Here are the details:
Inbox – $30/user/month or $360/user/month (paid annually)
Integrate with Salesforce
Synchronize contacts, calendars, and emails automatically
Unlimited Email Monitoring
Set Up Personalized Workflows
Meeting Scheduler
Send Out Emails Later
Integration with more than 50 websites
Team – $50/user/month or $600/user/year (paid annually)
You don’t want just a wide range of functionalities and adjustable pricing from a reliable Customer Experience Management Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about CustomerSuccessBox or Ebsta, or you face some problems, or perhaps you’ll want to ask for a certain update or feature beneficial to your team you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to benefit from individual training or at the very least a knowledge base you can use.
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