What is better Ebsta or LiaCX? When choosing the appropriate Customer Experience Management Software for your organization our recommendation is that you compare the features, costs, along with other important data regarding the product and vendor. Here, you can examine the parallels and disparities between Ebsta (overall score at 8.0 and user satisfaction at 100%) and LiaCX (overall score at 8.6 and user satisfaction at 100%).
You may also check out their unique details, such as features, plans, rates, terms and conditions, etc. Moreover, read the terms closely for information on hidden fees, such as, setup cost, independent customer service, upgrade fees, storage fees, and other similar charges.
As of now, the most significant services in our Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
Ebsta offers two SMB and enterprise pricing plans for you to choose from. Meanwhile, if you want a package that is tailored to the unique needs of your organization or team, please contact the vendor. Here are the details:
Inbox – $30/user/month or $360/user/month (paid annually)
Integrate with Salesforce
Synchronize contacts, calendars, and emails automatically
Unlimited Email Monitoring
Set Up Personalized Workflows
Meeting Scheduler
Send Out Emails Later
Integration with more than 50 websites
Team – $50/user/month or $600/user/year (paid annually)
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
You should pay attention to the fact that even though both Ebsta and LiaCX may offer an outstanding array of features every service may be created for a different company size. If you are studying different apps you may want to give some attention to a business size they are meant for. Certain features might scale up with no problem for big enterprises but if you have a small or medium business it’s often more sensible to stay away from paying for customized features that you may never use.
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