What is better CozTel or ManageEngine ServiceDesk Plus? Today’s firms look for the best Customer Support Software product to remain competitive. On this page we help you with buying the right tool, by allowing you to evaluate CozTel and ManageEngine ServiceDesk Plus down to the very details of their individual modules.
You can also check our general scoring values, which rate the software all round quality and performance. CozTel got a 8.0 score, while ManageEngine ServiceDesk Plus has a score of 8.7. Likewise, it is possible to compare their general user satisfaction rating: 100% (CozTel) against 100% (ManageEngine ServiceDesk Plus). Remember to opt for the software that best answers your most urgent issues, not the solution with a lot of features.
Those of you who want to save some time or would like to get a Call Center Software recommendation from our experts might want to try out these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You should keep in mind that even though both CozTel and ManageEngine ServiceDesk Plus may offer a top quality array of features every service could be aimed at a different business size. If you are studying different apps you may want to focus on a company type they are catering to. Certain elements could scale up efficiently for huge enterprises but if you run a small or medium company it’s frequently better to stay away from paying for customized features that you might never actually use.
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