What is better ContactWorld or Five9? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, ContactWorld attained 8.2 points, while Five9 earned 8.6 points. At the same time, for user satisfaction, ContactWorld scored N/A%, while Five9 scored 91%.
Details about their characteristics, tools, supported platforms, customer support, and more are provided below to give you a more correct comparison. Remember to get only the features that you need to avoid wasting cash for functions which are redundant.
We know that not all companies have enough time to test a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the Communications Software category are: monday.com, RingCentral, Slack.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Almost as important as features and client support level are pricing plans given by ContactWorld and Five9. Even though price should not be a deciding factor it’s without a doubt a key thing to consider. You should look for a flexible pricing package that can be matched with your business size and easily scaled up when your team expands. Make sure you don’t choose pricing plans that have extra tools that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a solid overview of what it’s like to work with ContactWorld and Five9.
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