What is better ConnectWise Control or Zoho Assist? Buying the best Customer Support Software product is all about comparing various solutions and determining the top software for your specific needs. Our proprietary algorythm gives you an instant look at the general rating of ConnectWise Control and Zoho Assist. For general quality and performance, ConnectWise Control scored 9.0, while Zoho Assist scored 8.5. On the other hand, for user satisfaction, ConnectWise Control earned 100%, while Zoho Assist earned 98%.
Below you can also check their features, terms, plans, etc. to find out which application will be more appropriate for your needs. One critical feature to evaluate is if the software can enable and disable limitations on different types of users to secure any critical company data.
At the moment, the best products in our Remote Support Software category are: Zendesk, Atera, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Almost as crucial as features and user support responsiveness are pricing packages provided by ConnectWise Control and Zoho Assist. Even though cost should not be a deciding factor it’s definitely a key thing to consider. You should expect a flexible pricing package that can be adjusted to your business size and effortlessly scaled up every time your company develops. Be sure that you don’t choose plans that include additional functionalities that you won’t find a use for and always try to contact with the vendor directly as enterprises can often count on special pricing. You should also check out a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t require you to invest any money and gives you a solid overview of what it feels like to work with ConnectWise Control and Zoho Assist.
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