What is better ConnectWise Control or eDesk? If you’re having a hard time choosing the right Help Desk Software product for your circumstances, try to compare the available software and find out which tool offers more positive aspects. For example, here you can compare ConnectWise Control (overall score: 9.0; user rating: 100%) vs. eDesk (overall score: 8.0; user rating: 100%) for their overall performance.
You can even see which one provides more tools that you need or which has more suitable pricing plans for your current budget. Working with a clear table to evaluate their features will significantly improve the odds of finding the best product for your company. Pay attention to other aspects of the software for example if it’s easy to use, flexibility, scalability, and pricing terms.
Those of you who want to save some time or could use a Remote Support Software suggestion from our experts might want to examine these top choices for this year: Zendesk, Atera, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which solution will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular a given service is and how wide is its online presence.For example, if you look at ConnectWise Control LinkedIn account you’ll see that they are followed by 16403 people. In case of eDesk the volume of followers on their LinkedIn page is 0.
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