What is better ConnectWise Control or Smartsheet? Buying the most effective Collaboration Software product is all about comparing numerous solutions and identifying the top software for your specific needs. Our proprietary algorythm provides you with a fast look at the general rating of ConnectWise Control and Smartsheet. For overall quality and performance, ConnectWise Control scored 9.0, while Smartsheet scored 9.4. On the other hand, for user satisfaction, ConnectWise Control earned 100%, while Smartsheet earned 99%.
Below it's also possible to look at their functions, terms, plans, etc. to determine what application will be more appropriate for your needs. One critical feature to evaluate is if the application lets you to enable/disable limitations on different types of users to secure any confidential business data.
Right now, the leading services in our Remote Support Software category are: Atera, Zendesk, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Smartsheet integrates with the following business systems and applications:
Smartsheet for Android
Dropbox
App Guru
AppSheet
Azuqua
Backup Tool
Bitium
Box
Quip
Centrify
Data Tracker
DocuSign
Easy Insight
Egnyte
Evernote
Git Hook
Gmail
Google Apps
Google Calendar
Google Chrome App
Smartsheet Merge for Google Docs
Google Drive
Smartsheet Sync for Google Forms
Google Hangouts
Harvest
iCal Calendar Sync
Smartsheet for iPhone and iPad
Klipfolio, Smartsheet Live Data Connector
MailChimp
Maps
Marketo
Medium
Microsoft Azure AD
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft Power BI
Skype for Business
Office Timeline
Okta
OneLogin
ServiceNow
PingOne
Qlik
Salesforce
Tableau
Tibco Spotfire
Tools4ever
VMware Horizon
Zapier
123ContactForm
Calendar Application
Status View Application
Slemma
CData Drivers
Smartsheet for Jira
Meisterplan
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Behr Pro, Quirky, Colliers International, South Water Signs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An award-winning enterprise SaaS collaboration solution for organizations of all sizes. The platform combines the familiarity and ease of use of spreadsheets with features such as visual timeline management, file sharing, discussion threads, and automated workflows.
If you are still having doubts about which solution will perform best for your company it might be a good idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given app is and how extensive is its online presence.For instance, if you check ConnectWise Control LinkedIn profile you’ll learn that they are followed by 16403 users. In case of Smartsheet the volume of followers on their LinkedIn page is 15468.
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