What is better ConnectWise Control or BoldDesk? Selecting the best Help Desk Software for your business is not that easy with too much features, options, and offers to check. On the other hand, depending on our website will allow you to cut down the selection steps by getting all crucial apps in a single location.
For instance, you can contrast ConnectWise Control and BoldDesk for their features and overall scores, namely, 9.0 and 8.0, respectively. Likewise, you can check which one has better general user satisfaction rating: 100% (ConnectWise Control) and 96% (BoldDesk) to determine which one is better for your organization. Don’t simply pick the service with the lowest price, but the solution that gives the most cost-effective value.
Right now, the best products in our Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Both ConnectWise Control and BoldDesk were tested by a team of independent B2B experts who carried out a full examination of all important aspects of each software. Their total rating was prepared with unique SmartScore model which provides an individual partial score to each element including: main functionalities, client support, mobile support, security, client satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only factor important to a business so we make sure we pay attention to all sides of a software before giving it a final score.
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