What is better ConnectWise Control or bpm'online service? Buying the best Help Desk Software product is all about cross-checking various solutions and identifying the top program for your specific needs. Our proprietary process will give you an instant look at the general rating of ConnectWise Control and bpm'online service. For overall quality and performance, ConnectWise Control scored 9.0, while bpm'online service scored 8.6. On the other hand, for user satisfaction, ConnectWise Control earned 100%, while bpm'online service earned 100%.
Below it's also possible to check their features, terms, plans, etc. to determine what software will be more suitable for your situation. One critical aspect to check is whether the app can enable and disable restrictions on different types of users to limit the exposure of any confidential business data.
Our team put a lot of effort to prepare reviews of all popular Remote Support Software services offered out there, but among them these three caught our special attention: Atera, Zendesk, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
You don’t want only a wide set of functionalities and adjustable pricing packages from a reliable Help Desk Software. Almost as essential as core features is a top-notch customer support. You want to ensure that if you have any questions about ConnectWise Control or bpm'online service, or you struggle with some problems, or maybe you’ll need to ask for a certain change or functionality useful to your business you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. It’s also a major asset if you can profit from personal training or at least an FAQ you can use.
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