What is better CommBox or ScreenConnect? When looking for the proper Customer Support Software for your firm it is suggested that you assess the features, pricing, and other important information about the product and vendor. Here, you are able to see the parallels and differences between CommBox (overall score at 8.0 and user satisfaction at 96%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You can also look at their unique details, like functions, plans, pricing, conditions, etc. Similarly, read the terms closely for information on hidden costs, like, setup fees, separate support plan, upgrade fees, disk space fees, and others.
Users who don't have much time or want a Customer Service Software advice from our experts may want to try out these top choices for this year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on just a wide range of functionalities and scalable pricing plans from a popular Customer Support Software. Almost as crucial as core features is a trustworthy customer support. You want to make sure that if you have any questions about CommBox or ScreenConnect, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature useful to your team you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you are able to benefit from personal training or at least a knowledge base you can use.
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