What is better CommBox or NinjaOne (Formerly NinjaRMM)? You have such a wide range of Customer Support Software solutions in today’s state of that industry that deciding on the best product may be difficult. On our comparison page, you can easily examine the features, terms and conditions, available plans, and more details of CommBox and NinjaOne (Formerly NinjaRMM).
You can also compare their score (8.0 for CommBox vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (96% for CommBox vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings offer you a general idea how both these software products perform. Moreover, check if the software can integrate with the company’s current business apps to guarantee greater productivity.
We did our best to review all popular Customer Service Software solutions that you can find on the market, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Customer Support Software will be perfect enough to cater to all the requirements of a company. While core functionalities of CommBox and NinjaOne (Formerly NinjaRMM) are obviously a priority you should also thoroughly explore the integrations provided by a given software. Quote frequently your team will already be working with various kinds of B2B software in your company and it’s much better to go with software that integrate well with one another. With that approach you will be able to ensure a smooth transfer of data between your teams and software used, which can significantly reduce time spent on migrating between one software and the other.
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