What is better ClickDesk or ScreenConnect? Comparing products to find the best Customer Support Software doesn't have to be difficult. On our review platform, it is possible to match ClickDesk and ScreenConnect and quickly see their differences. We allow you to check their capabilities, supported devices, level of support, pricing, terms, plus more.
You can even review their overall score (8.6 for ClickDesk vs. 9.0 for ScreenConnect) and overall customer satisfaction level (93% for ClickDesk vs. 96% for ScreenConnect). Take your time and compare your leading options and determine which one is best for your company. Likewise, you must assess the vendor’s business viability; can they be relied upon and will they still be on the market in the future?
In the event you have to quickly decide on the best Live Chat Software according to our experts we advise you take a look at one of these products: Vision Helpdesk, Zendesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be able to cover all the requirements of a business. Though key functionalities of ClickDesk and ScreenConnect are important you should also thoroughly analyze the integrations offered by each product. Quote frequently you will already be using some other B2B software in your company and it’s much more beneficial to choose services that integrate well with one another. That way you can guarantee a reliable exchange of data between your teams and apps, which can really reduce time devoted to migrating between one product and the other.
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