What is better ClickDesk or ScreenConnect? Today’s firms require the best Customer Support Software product to keep on being competitive. On this page we help you with buying the best tool, by allowing you to evaluate ClickDesk and ScreenConnect down to the very details of their individual modules.
It's also possible to make use of our total scoring values, which rate the software general quality and performance. ClickDesk got a 8.6 score, while ScreenConnect has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 93% (ClickDesk) against 96% (ScreenConnect). Bear in mind to choose the application that best matches your most crucial priorities, not the software with the most robust features.
At the moment, the best solutions in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a product that you are sure will work best for your team you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently personal experience with the app will vary, depending on specific goals and needs. This is why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick overview of how real users of ClickDesk and ScreenConnect rate their experience with the solution. Our system is based on advanced analysis of product appearances on other sites, social networks as well as blogs, so you will get a complete and credible landscape of what other customers think about every service. In this example ClickDesk has a total satisfaction rating at 93% while for ScreenConnect 96% of users claim they had an enjoyable experience with it.
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