What is better ClickDesk or ScreenConnect? Finding the ideal Customer Support Software for your business is essential to improving your company’s effectiveness. In our platform, it is simple to assess a wide range of solutions to see which one is the ideal software for your requirements. Here you can match ClickDesk vs. ScreenConnect and check their overall scores (8.6 vs. 9.0, respectively) and user satisfaction rating (93% vs. 96%, respectively).
You can even look at the specifics of prices, conditions, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to change the features and subscription plan to complement your business growth or lack of it.
At the moment, the best solutions in our Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which solution will work best for your business it might be a good idea to examine each service’s social metrics. These metrics are quite often a way to see how popular every service is and how large is its online presence. For instance ClickDesk Twitter profile has currently 1893 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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