What is better Chatra.io or ManageEngine ServiceDesk Plus? Finding the best Customer Support Software for your organization is key to growing your company’s productivity. In our platform, it is simple to examine a wide range of solutions to see which one is the right software for your needs. Here you can match Chatra.io vs. ManageEngine ServiceDesk Plus and look at their overall scores (8.5 vs. 8.7, respectively) and user satisfaction rating (100% vs. 100%, respectively).
You can also study the specifics of rates, conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, go for the business software that allows you to add/remove features and pricing to complement your company growth or lack of it.
Users who want to save some time or want a Customer Support Software suggestion from our team may want to examine these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as crucial as features and customer support quality are pricing plans offered by Chatra.io and ManageEngine ServiceDesk Plus. Although pricing should not be a deciding element it’s without a doubt a significant thing to think about. You should expect a flexible pricing package that can be adjusted to your company size and easily scaled up when your team develops. You should be certain you don’t opt for plans that have complex features that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can frequently count on special pricing. You should also try out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to pay any money and gives you a practical overview of what it’s like to work with Chatra.io and ManageEngine ServiceDesk Plus.
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