What is better CA Service Desk Manager or vtenext? Buying the best Help Desk Software product is all about comparing various solutions and determining the top program for your specific needs. Our exclusive system gives you a brief look at the general rating of CA Service Desk Manager and vtenext. For general quality and performance, CA Service Desk Manager scored 8.5, while vtenext scored 8.8. On the other hand, for user satisfaction, CA Service Desk Manager earned 99%, while vtenext earned 100%.
Below it's also possible to check their functionalities, terms, plans, etc. to see which application will be more suitable for your needs. One critical aspect to assess is if the software allows you to enable and disable restrictions on different types of users to limit the exposure of any confidential company data.
We realize that not all companies have the time to test a wide range of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the category are: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
A hybrid CRM platform that unifies the capabilities of a business process management system with customer relationship management. As such, users can design, automate, and re-engineer the processes that make up their operations.
You shouldn’t count on simply a wide array of features and flexible pricing plans from a reliable Help Desk Software. Almost as crucial as key features is a quality customer support. You want to ensure that in a situation where you have any questions about CA Service Desk Manager or vtenext, or you struggle with some problems, or perhaps you’ll need to request a specific revision or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to profit from personal training or at the very least a knowledge base you can use.
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