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Compare bpm'online service vs. Zoho Desk

We are here to improve the process of assessing Help Desk Software products for you. For instance, on this page you can examine the overall performance of bpm'online service (8.6) and compare it with the overall performance of Zoho Desk (8.8). You may also match their overall user satisfaction rating: bpm'online service (100%) vs. Zoho Desk (100%). What’s more, lexamine their features thoroughly to find out which product can better deal with your company’s requirements. Generally, any business app has to let you to quickly see the big picture, all the while offering you immediate access to the details. As of now, the top services in our Service Desk Software category are: Freshservice, Zendesk, Samanage.
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bpm'online service

VS

Zoho Desk

VS

bpm'online service screenshot Zoho Desk screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$35

Free

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment
Full Review

Full Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Easy Links
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

English English
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz CoffeeRocket, WesTel International, Hibner
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials
Email Address

Email Address

info@bpmonline.com sales@zohocorp.com
Contact No.

Contact No.

+1-617-765-7997 +1-877-834-4428
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Zoho Desk pricing
Customer Support

Customer Support

Phone Live Support
Training
Phone
Ticket Training
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Popular Alternatives

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QUICK LINKS

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The products examined on this page are only a small part of our entire Help Desk Software category and you should keep in mind that there could be more desirable services out there. If you would like to ensure you make the best possible choice for your team we definitely urge you to try out more solutions first. You may also want to check out our top 10 Help Desk Software ranking to find out which software are currently the highest-ranking ones and leaders in the market.