What is better bpm'online service or LiveHelpNow? We are here to improve the whole process of comparing Help Desk Software products for you. For example, on this page you can verify the overall performance of bpm'online service (8.6) and contrast it with the overall performance of LiveHelpNow (7.3). It's also possible to match their overall user satisfaction rating: bpm'online service (100%) vs. LiveHelpNow (N/A%).
Furthermore, study their functions thoroughly to see which product can better address your company’s requirements. In general, any B2B software should allow you to comfortably check the big picture, all the while giving you quick access to the details.
Currently, the leading services in our Service Desk Software category are: Freshservice, Zendesk, LiveAgent.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
It may not always be enough to simply compare bpm'online service and LiveHelpNow against one another. Although specific functionalities, pricing plans and user comments are all crucial and should be included when making a final decision, you should also check out the recognition and awards merited by every solution. Very often a less known product may turn out to be a good choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that regardless of limited market popularity it’s a significant contender to the apps that dominate the market.
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