BoldDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
Pricing Info
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Scale – $12 for per agent Incl.
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Email ticketing.
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Knowledge base
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Workflow automation
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Custom domain
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Custom SSL
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Custom ticket email templates
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Custom Ticket Status
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Custom ticket fields
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Custom views
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Canned responses
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Custom domain
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Web Widgets and web forms
Momentum – $25 for per agent
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ALL Scale features, plus
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AI Agent at $0.75
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Generative AI Search
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Live Chat
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WhatsApp
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CSAT Survey
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Agent Signature
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Ticket Auto Assignment
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Custom roles
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Multilingual help desk
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Multilingual Knowledge base
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Multiple SLA & business hours
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SLA reminder & escalation
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Artificial intelligence add-on (beta)
Enterprise – $39 for per agent
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ALL Growth features, plus
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AI Agent at $0.75
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Generative AI Search
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Multibrand help desk.
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Multibrand knowledge base
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Ticket approvals
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Activity/task management
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Artificial intelligence add-on (beta)
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Add contacts to multiple contact groups.
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Brand-specific custom email templates
AI Copilot add – on – $20 per agent
Integrations
Integrations
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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AI Copilot for agents
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
sales@bolddesk.com
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
iHelpDesk core features include:
- Request abd Problem Management
- Effective Email Management
- Self-Service Portal
- Reports
- FAQ Knowledge Base
Pricing Info
iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.
Free
- 1 Agent
- 1 Mailbox
- 1 Ticket Rules
- 200MB Storage
Professional – $8 per agent/month or $80 per agent/year
- 8 Agents
- 10 Mailboxes
- 10 Ticket Rules
- 2GB Storage
- 1 Domain
- Secure 128-bit SSL Encryption
- Time Tracking
- Export/Import Data
Enterprise – $25 per agent/month or $250 per agent/year
- Unlimited Agents
- 30 Mailboxes
- 30 Ticket Rules
- 6GB Storage
- Multiple Domains
- SLA Views
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A help desk platform developed to help organizations and businesses to keep track of issues adn enhance the quality of service.
Company Email
support@ihelpdesk.com
Contact No.
Company's Address
3601 Highway 7 East, Markham
Ontario L3R 0M3
Canada
iHelpDesk Comparisons
Popular iHelpDesk Alternatives
Please pay attention to the fact that even though both BoldDesk and iHelpDesk may provide a top quality array of features every software may be designed for a different business size. If you are analyzing various solutions you may want to focus on a business type they are aimed at. Some elements may scale up effectively for big enterprises but if you have a small or medium business it’s often better to avoid paying for customized features that you may never actually use.
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