Issuetrak
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket management
- Collaboration rules
- Business rules
- Self-service portal for customers
- Reports
- Groups
- Track requests
- Ticket fields
- Contact forms
- Knowledge base
- Tab ticketing system
- Agent signature
- Search pages
- Batch updates
- Ticket field reports
- Developer API
- Unlimited inbox
- Multilingual
- Mobile Apps
Pricing Info
Pricing Info
AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.
AzureDesk Plus – $16/user per month or $12/user per month (billed annually)
- Unlimited email addresses
- Unlimited agents
- Collaboration Features
- Business Rules
- Self Service Portal for Customers
- Reports
- Groups
- Track Request
- Apps Integration
- Ticket Fields
- Submit Request/Contact Form page
- Knowledge Base
- Tab Ticketing System
- Agent Signature
- Search Page
- Batch Update
- Ticket Fields Reports
Integrations
Integrations
AzureDesk offers seamless integrations with third-party systems such as:
- JIRA
- Slack
- Smooch.io
- Zendesk
- Asana
- Olark
- Freshbooks
- Chargedesk
- Chatlio
Developer API is also available to connect this system to a variety of applications and business systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service and deliver positive customer experience. This help desk platform automatically converts emails into tickets. It also has collaboration tools that allow agents to solve tickets together in a timely manner.
Company Email
support@azuredesk.co
Company's Address
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
AzureDesk Comparisons
Popular AzureDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Workflow & Task Management
- Email Notifications
- Installation & Upgrades
- Dashboard
- My Issues
- Knowledge Base
- Site Appearance
- Site References
- Issue, User, and Organization Fields
- Web-based Access
- Self-Registration
- Report Writer
- Searches and Saved Searches
Pricing Info
Issuetrak offers two licensing options, Team and Support plans, and two hosting options, Cloud or On-Premise. A free online demo is also available.
Cloud – Team Plan
- $27/agent/month
- $291/agent/year
Cloud – Support Plan (agents + free unlimited users)
- $79/agent/month
- $876/agent/year
On-Premises Subscription
- Teams: $160/agent
- Support: $478/agent
On-Premises Perpetual
- Team: $212/agent (one-time payment)
- Support: $1059/agent (one-time payment)
All plans and deployment options offer these features:
- 24/7 phone, chat, and email support
- Custom forms and form templates
- Unlimited issues
- Task management
- Omnichannel issue submission
- Notifications
- Mass issue handling
- Reporting
- Issue automation and workflows
- Dashboards
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pepsi, 3M, Verizon, Philips, UPS, Canon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Company Email
info@issuetrak.com
Contact No.
Company's Address
249 Central Park Avenue
Virginia Beach, Virginia 23462
Issuetrak Comparisons
Popular Issuetrak Alternatives
It may not always be enough to simply compare AzureDesk and Issuetrak with each other. Even though reliable features, pricing and customer experience are all crucial and should be considered when making a final decision, you should also check out the recognition and awards won by each app. Frequently a less popular app may turn out to be an amazing choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that in spite of smaller market presence it’s a significant contender to the products that dominate the market.
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