What is better AzureDesk or Help Scout? Various companies require different types of Help Desk Software. To find out which solution suits you, think of evaluating various alternatives feature by feature along with their conditions and prices. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: AzureDesk (8.0) vs. Help Scout (8.9) for all round quality and efficiency; AzureDesk (100%) vs. Help Scout (98%) for user satisfaction rating. Analyze their high and weak points and find out which software is a more sensible choice for your company. One simple but effective way is to note down the strengths and weaknesses of both services side by side and see which app is better.
We know that not all companies have the time to examine a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
AzureDesk offers seamless integrations with third-party systems such as:
JIRA
Slack
Smooch.io
Zendesk
Asana
Olark
Freshbooks
Chargedesk
Chatlio
Developer API is also available to connect this system to a variety of applications and business systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service and deliver positive customer experience. This help desk platform automatically converts emails into tickets. It also has collaboration tools that allow agents to solve tickets together in a timely manner.
Company Email
support@azuredesk.co
Contact No.
Company's Address
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
In case you are still having second thoughts about which service will work best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular each solution is and how big is its online presence. For example AzureDesk Twitter account has currently 30 followers. At the same time Help Scout Twitter is followed by 5335 people.
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