What is better AzureDesk or Help Scout? If you’re experiencing a hard time picking the right Help Desk Software product for your situation, try to compare and contrast the available software and determine which solution offers more advantages. In particular, here you can compare AzureDesk (overall score: 8.0; user rating: 100%) vs. Help Scout (overall score: 8.9; user rating: 98%) for their overall performance.
You can also see which one provides more features that you need or which has more suitable pricing plans for your current situation. Using a clear table to match their features will significantly boost the likelihood of obtaining the appropriate product for your company. Take a closer look at other aspects of the software such as ease-of-use, adaptability, scalability, and pricing plans.
Right now, the top products in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
AzureDesk offers seamless integrations with third-party systems such as:
JIRA
Slack
Smooch.io
Zendesk
Asana
Olark
Freshbooks
Chargedesk
Chatlio
Developer API is also available to connect this system to a variety of applications and business systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service and deliver positive customer experience. This help desk platform automatically converts emails into tickets. It also has collaboration tools that allow agents to solve tickets together in a timely manner.
Company Email
support@azuredesk.co
Contact No.
Company's Address
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
All the data, information and statistics that we presented in this analysis were collated from official company sites, advertising resources available online, actual experience from real customers as well as our individual everyday use of every service by a professional reviewer. We do our best to comprehensively test every product, therefore we not only examine it on our own, but we also correlate our results with views of other members from the B2B community.
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