What is better AVOXI Genius or Vivantio? If you’re having a difficult time selecting the best Customer Support Software product for your company, we suggest that you compare the available software and see which one offers more positive aspects. For example, here you can review AVOXI Genius (overall score: 9.0; user rating: 97%) vs. Vivantio (overall score: 8.4; user rating: 93%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the possibility of getting the appropriate product for your company. Look closely at other areas of the software such as intuitiveness, adaptability, scalability, and pricing terms.
We know that not all companies have the time to scrutinize a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In case you continue having doubts about which solution will be best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular every app is and how large is its online presence. For example AVOXI Genius Twitter profile has currently 4332 followers. At the same time Vivantio Twitter is followed by 70 people.
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