What is better AVOXI Genius or LiveOps? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, AVOXI Genius attained 9.0 points, while LiveOps received 7.1 points. At the same time, for user satisfaction, AVOXI Genius scored 97%, while LiveOps scored 99%.
Information regarding their characteristics, tools, supported platforms, customer service, and more are given below to provide you with a more accurate analysis. Don’t forget to get only the functions your company needs to avoid wasting resources for features that are unnecessary.
Our experts made sure to review all popular Call Center Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, JustCall, Zendesk.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
You don’t want just a wide range of useful tools and scalable pricing packages from a popular Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to ensure that if you have any questions about AVOXI Genius or LiveOps, or you struggle with some problems, or maybe you’ll want to ask for a certain revision or functionality useful to your business you can trust in a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can enjoy personal training or at least an FAQ you can use.
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