What is better AVOXI Genius or LiveOps? When you compare AVOXI Genius and LiveOps, it is possible to see which Customer Support Software product is the more suitable choice. This means that your organization can select the most productive and efficient application. You can examine the details, for example available tools, pricing, plans offered by each vendor, offer stipulations, and more
We also let you evaluate their general scores to know which one appears to be better. AVOXI Genius has 9.0 points for overall quality and 97% rating for user satisfaction; while LiveOps has 7.1 points for overall quality and 99% for user satisfaction. You can also find out which software business is more dependable by sending an an email question to both vendors and see which company replies faster.
At the moment, the leading services in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
In the event you are still having doubts about which software will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular every software is and how big is its online presence. For example AVOXI Genius Twitter account has currently 4332 followers. At the same time LiveOps Twitter is followed by 7029 people.
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