What is better Avaya Aura Call Center Elite or ScreenConnect? If you’re experiencing a difficult time picking the right Customer Support Software product for your company, we suggest that you do a comparison of the available software and discover which service offers more positive aspects. For instance, here you can assess Avaya Aura Call Center Elite (overall score: 7.1; user rating: N/A%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly boost the likelihood of getting the best product for your company. Pay attention to other factors of the software like ease-of-use, flexibility, scalability, and pricing plans.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available on the market, but among them these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare Avaya Aura Call Center Elite and ScreenConnect with each other. Although specific functionalities, cost and user reviews are all important and should be considered when making a final decision, you should also check out the recognition and awards claimed by each solution. In many cases a less known app may turn out to be an amazing choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that regardless of lesser market popularity it’s a worthy contender to the apps that rule the market.
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