What is better Avaya Aura Call Center Elite or ScreenConnect? Selecting the right Customer Support Software for your company is difficult with too much functions, choices, and offers to check. On the other hand, depending on our review platform will make it possible for you to cut down the selection process by displaying all major solutions in a single place.
For instance, you can contrast Avaya Aura Call Center Elite and ScreenConnect for their tools and overall scores, namely, 7.1 and 9.0, respectively. Similarly, you can check which software has higher general user satisfaction rating: N/A% (Avaya Aura Call Center Elite) and 96% (ScreenConnect) to learn which product is better for your business. Don’t just choose the software with the most attractive price, but the solution that offers the most cost-effective value.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available on the market, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare Avaya Aura Call Center Elite and ScreenConnect with each other. While specific tools, pricing and user comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by each app. Very often a less dominant software may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which proves that regardless of limited market popularity it’s a worthy contender to the apps that rule the market.
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