What is better Atera or ScreenConnect? To ensure that you find the most useful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For example, here you may match Atera’s overall score of 9.0 against ScreenConnect’s score of 9.0. You may also evaluate their general user satisfaction: Atera (100%) vs. ScreenConnect (96%).
In addition, you can assess their good and bad points feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to choose the best software for your requirements. It goes without saying you must understand your particular requirements to realize which service addresses those needs.
We are aware that not all companies have enough time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: LiveAgent, Freshservice, Zendesk.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want just a broad array of features and adjustable pricing packages from a credible Customer Support Software. Almost as crucial as core features is a trustworthy customer support. You want to ensure that if you have any questions about Atera or ScreenConnect, or you face some problems, or maybe you’ll want to ask for a certain revision or functionality useful to your team you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you are able to benefit from individual training or at least a knowledge base you can use.
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